What are Surprise Rewards?
You’re special so we love treating you to surprise rewards as often as we can. We don’t wait for special occasions or particular dates, we can surprise you with a reward at any moment. We always remind our players to keep their account information as up-to-date as possible because you never want to miss out on the chance to receive your free gift.
While your reward will be a complete surprise we can share a sneak peek at what you can look forward to seeing in your inbox:
- Free lottery entries
- Bonus credit to enter the lottery of your choice
- Free spins on your favourite game
What are the conditions of a surprise reward?
Each surprise reward will have its very own terms and conditions but they will always be listed in the promotional email you will receive. Remember to always check the start and end date so that you don’t let your surprise slip through your fingers.
Other promotions we offer
Promotions FAQ
How do I know if I have an offer?
If you are eligible for a promotion, you will have received an email with all the necessary information to participate and whether or not you must redeem it in order to earn rewards.
Read more about the different types of promotions you may receive in the Promotions breakdown section of this page.
Help, I didn’t receive the reward I qualified for!
This normally occurs for one of three reasons:
- The qualifying criteria was met outside of the promotion’s validity period
- The reward is not instant, but will be credited at a later date. Check the email you received to confirm if such is the case.
- The promotion was not redeemed on [page] prior to making the qualifying purchase or deposit.
Where are my free entries?
Free entries are added to your account as “vouchers”. A voucher will remain in your account balance until it is played or expired.
To play a voucher, you simply need to enter the lottery game to which it is valid and buy 1 entry. The voucher is automatically applied to your transaction, making the cost of the entry €0.00.
Why can I not use my bonus balance?
Your bonus balance is only used when there is nothing left in your cash balance. Also note that bonuses can only be played on lottery games, whereas raffles; instant win games; scratchcards; casino games and Keno games only accept cash wagers.
Disclaimer
- If a member meets the qualifying criteria outside of the validity period of the promotion, the reward cannot be awarded retrospectively.
- Abuse of promotions may result in forfeiture of rewards, as well as bets placed and winnings earned.
- Cash withdrawals whilst having a bonus balance are subject to review, and if determined as possible abuse the bonus balance may be removed.