Frequently Asked Questions

Most Popular Questions

Can I play on PlayHugeLottos from my country?

Players from every corner of the globe can indulge in the PlayHugeLottos experience. An extensive and complete list of eligible countries is listed on our registration page. If you have successfully registered a PlayHugeLottos account then you can rest assured that you can play and win with us.

How often do people win on PlayHugeLottos?

Every day! With hundreds of thousands of people playing and winning at PlayHugeLottos, we have numerous winners every 24 hours. Lotteries are a game of chance and luck can strike at any moment. We are always open so that you can always win and our players are cashing in day and night.

How will my winnings be paid to me?

Whether you win one of our international lotteries, casino games or Keno games your winnings will always be added to your PlayHugeLottos account.

Once your winnings have been credited to your account they can be viewed after logging in. Once logged in, navigate to My Account to see the full breakdown of what is in your account.

You can then decide how you’d like to enjoy your prize. You can either use your winnings to continue to play your favourite games or you can withdraw the amount. All our players have the option to have their winnings paid out into a bank account or into several web wallets. The specific options available to you will depend on your country of residence so we highly recommend that you provide us with accurate information when filling in your account information.

You can expect smaller winnings to be deposited into your bank account or web walled within 2 weeks. Larger jackpot prizes take slightly longer as we are required to perform additional security checks for bigger amounts. While larger winnings might take longer to reach your bank account, you can rest assured that it will always be done as quickly and safely as possible. We will also always keep in touch with you during every step of the payout.

How long have you been operating for?

PlayHugeLottos has been creating winners since 1998. We have been changing lives for over two decades and we look forward to continuing to bring international lotteries to wherever our players are.

Your life, your way… why play small when you can play huge lottos instead?

New Players

How do I register a PlayHugeLottos account?

At PlayHugeLottos you can be playing and winning in less than 5 minutes.

  1. Visit PlayHugeLottos
  2. Click on REGISTER
  3. Complete all the fields of the form

Once complete, check your inbox for our welcome email to see an exciting Welcome Offer that is officially the first gift from us to you.

If you do not receive our welcome email please check your spam or junk folder and mark our emails as safe so that they always land in your inbox.

How do I claim my welcome offer?

Our Welcome Offer automatically applies to all new players as we want to start treating you to something special from the very beginning.

You can claim your Welcome Offer in four easy steps:

  1. Log in to your PlayHugeLottos account
  2. Click on Deposit
  3. Transact using your favourite payment method
  4. Successfully complete your first deposit and a 50% Deposit Bonus will be credited into your PlayHugeLottos account within 72 hours of successfully depositing

It’s important to keep in mind that this offer is only available to new players who are making their very first deposit within 30 days from their registration date. For more information, please visit the Welcome Offer page.

Deposits and Payments

How do I pay?

Just like playing, paying is as simple as ever too.

Follow these three steps and your account will be funded within minutes:

  1. Log in to your PlayHugeLottos account
  2. Click on Deposit
  3. Transact using your favourite payment method

Here you can decide exactly how much you would like to fund your account with and you will also have a variety of payment options to choose from.

The payment options available to you will depend on your country of residence so it’s crucial that you provide us with your correct information. Your account details will unlock local payment options, making it incredibly easy for you to transact.

Why did my payment fail?

We are incredibly sorry to hear that your deposit was not successful. This can be a result of a number of factors which we can easily help you identify such as:

  1. The card you are trying to use does not have sufficient funds
  2. Your bank might have placed a limit on your card and the amount you are trying to transact with exceeds that limit
  3. Your bank does not allow gambling, online or international purchases
  4. The card details such as CVV or the expiry date have been entered incorrectly
  5. The cardholder details which you entered are incorrect
  6. Your card you are trying to use is issued in a country that is different to the one you are currently in
  7. You are using a VPN or proxy that is causing a discrepancy between your card and your PlayHugeLottos account

We highly recommend that you try using your card again with the above in mind. If you continue to face any issues please don’t hesitate to reach out to us for assistance. Alternatively, please try an alternative option for your transaction.

What do I do when I get the insufficient funds screen?

If you see an ‘insufficient funds’ message then it means you don’t have enough funds in your bank account or web wallet account to cover the cost of the deposit you are attempting to complete.

This issue can be solved in 2 different ways:

  1. try transacting for a smaller amount
  2. complete your deposit using a different account or card which has sufficient funds available
Why does the deposit screen only show a cookie/a disconnected plug/a 404 error?

If you are seeing either an illustrated picture of a cookie, a plug that has been disconnected or a 404 error when trying to deposit, it means that you have disabled 3rd party cookies in your browser. This usually happens when browsing in Incognito (Private) mode.

To enable 3rd party cookies, please start a non-private browser session.

How to purchase in Indian currency / Rupee?

The currency you are able to transact in will be determined by the information you have provided when registering your PlayHugeLottos account. If you have provided the incorrect information please contact us to update your account to unlock different settings.

If your preferred currency is not available and you have opted for Euro or Dollars, please rest assured that when you pay on our website your bank or card issuer will automatically convert the amount you pay in Euros or Dollars into your local currency and you will be charged accordingly. Before any transaction, you can check currency conversion rates online to find out how much you will be charged. Our recommendation is xe.com. Please note your bank may impose additional charges.

At PlayHugeLottos we cater for a global audience so we therefore have a wide variety of currencies available. If you feel that you are not able to access your preferred currency because of an error with your account, do not hesitate to reach out to us for more information.

Winnings and Withdrawals

How much did I win?

Every lottery at PlayHugeLottos has a unique playing structure which determines how much you’ve won.

Each time you enter a lottery you automatically qualify to receive the draw results straight into your inbox. No searching online or wondering if you matched the numbers that were drawn, we deliver the results to you instead.

Every lottery also has a dedicated results page which is updated after every draw with the most recent information. On this page you can also opt to View Prize Breakdown which will detail exactly how much you’ll win depending on how many numbers you match in a draw.

How can I withdraw my winnings?

Once your winnings have been credited to your PlayHugeLottos account they can all be viewed after logging in. Once logged in, navigate to My Account to see the full breakdown of what is in your account.

You now have full control over the next steps. You can decide to continue to try your luck by using your winnings to play your favourite games or you can opt to withdraw the amount. You can also have the best of both worlds by withdrawing a portion of your prize and using the remaining balance to enter some of the biggest lotteries in the world. Luck could strike again for you and next time it could win you a jackpot!

All our players have the option to have their winnings paid out into a bank account or into several web wallets. The specific options available to you will depend on your country of residence so we highly recommend that you provide us with your most accurate information when filling in your account information.

Smaller winnings can be deposited into your bank account or web walled within 2 weeks while larger jackpot prizes take slightly longer due to additional security checks. While larger winnings might take longer to reach your bank account you can rest assured that it will always be done as quickly and safely as possible. We will also always keep in touch with you during every step of the payout.

How will I be taxed?

The lotteries available at PlayHugeLottos originate from countries around the world and as a result they all have different tax laws. Some lotteries could be tax-free while others carry a fee. We want you to be as prepared as possible for the moment you win so we encourage you to contact us at support@playhugelottos.com with the specific lottery you would like to learn more about.

It’s important to also keep in mind that your country of residence could have its own set of laws in place so it’s crucial to understand those too.

Are my winnings and payouts guaranteed at PlayHugeLottos?

They absolutely are! We have been paying out winners for over two decades and every single winner has always had a smile on their face when they’ve received their payouts.

We are committed to excellence and we look forward to showing you exactly how effortless and seamless our payouts are. Continue to play so that you can continue to win and experience our world-class service for yourself.

My Account

Where do I find all my results?

With every lottery entry you purchase you automatically qualify to receive the draw results via email. There is no need to spend a second wondering where, how or when you need to start searching for them because we send them directly to you.

Once the results are published by the lottery organiser, those who entered receive their results email and we update our website with the latest information too. From time to time organisers can face delays due to unexpected circumstances and as a result we then experience a delay too. All players who entered a draw can expect to receive their results within 24 hours of the draw taking place.

If you have entered multiple lotteries which draw on the same day please bear in mind that you will receive multiple emails with your lottery results. As lotteries draw in different countries that all have their own time zones or draw at different times in the day, you will receive separate result emails for every lottery that you have entered.

I have forgotten my password, how can I reset it?

This issue can be solved in two different ways:

  1. When logging into your PlayHugeLottos account, reset your password by entering your email address into the Forgot Password page.
  2. Contact us and we will safely and securely have a new password created for you.
Can I delete my PlayHugeLottos account?

To provide you with a safe gambling experience you will always have this option. You can request an account closure at any time by contacting our support team. If you do choose to close or delete your PlayHugeLottos account, essential information is stored for compliance reasons. For more information about what is kept and why we encourage you to read our privacy policy for more details.

Guides

How do I play?

After funding your PlayHugeLottos account you’re ready to start playing and finally start winning too.

  1. Log in to your PlayHugeLottos account
  2. Select the lottery you would like to win
  3. Pick your lucky numbers for one or more entries and click Play Now
  4. Check your numbers and complete your purchase by clicking on Purchase Now

Just like that, you’ll be in the running to become our next big winner!

Now that you’ve entered you can view your entries under My Account > My Results. Click on My numbers + to see more. You can also have peace of mind that once the lottery draws and the winning numbers are released, we’ll email them straight to your inbox so you truly do not have to worry about a single thing when you play with us.

Find out more in our detailed guide on How To Play Lottery Online

Where do I redeem my vouchers?

Your PlayHugeLottos vouchers will be accompanied by an email which will explain how, where and when your vouchers can be redeemed. If you’ve been keeping your vouchers for a special occasion and can’t quite remember how to redeem them this easy guide will help you do so:

  1. Log in to your PlayHugeLottos account
  2. Navigate to the My Offers and redeem your voucher (FIXED)
  3. Proceed to the All Lotteries page and locate the lottery for which the voucher was issued
  4. The voucher can be viewed in the game’s rewards tab of the lottery game.
  5. On the Confirm Your Numbers pop-up, you’ll see that the voucher will be used for the transaction, along with a toggle that allows you to spend it immediately or reserve it for later.
Where do I find the option to withdraw my winnings?

The option to withdraw will always be found in the My Account menu. The My Account menu is featured at the top of the PlayHugeLottos website when you’re browsing from a laptop or PC.

On a mobile device, you will find the option withdrawal in the main menu. The main menu is in the top left, indicated by three horizontal lines. Past or pending withdrawals can be found in your Transaction History, which is also located in the My Account menu.

Where is my lottery entry?

The beauty of playing online at PlayHugeLottos is that everything is stored in one central place – your PlayHugeLottos account.

Every entry you purchase with us is registered in your account under Transaction History and My Results. This section of your account can be viewed as often as you desire and it can only be accessed once you Log in. As this is your personal playing information, you are the only player who can view or access the information.

Each time you purchase an entry we will also email you a confirmation of your purchased entry to make sure you are aware of all the details of your purchases.

This way, if you ever have issues checking your emails you can rest assured that your playing and transaction history is saved to your PlayHugeLottos account or vice versa.

Where is the cart?

We have streamlined the purchasing procedure by eliminating the shopping cart. As a result, you must make a deposit before selecting your numbers, as there is no checkout option. If you’ve selected numbers for a lottery game without completing the purchase, you’ll need to select them again after depositing funds using the Deposit option.

Where do I enter my promotional code?

You can redeem a promotional code in three steps:

  1. Log in to your PlayHugeLottos
  2. Navigate to the My Offers
  3. Finally, enter the promotional code you have received and redeem your free gift

Always remember to use your promotional codes before they expire so that you can truly make the most of your gift. Your surprise gift could be the lucky one that leads you to millions.

Where do I find my Transaction History at PlayHugeLottos?

Your Transaction History will always be found in the My Account menu. The My Account menu is featured in the top right corner of the website when you’re browsing from a laptop or PC.

On a mobile device, you will find the Transaction History in the main menu. The main menu is in the top left, indicated by three horizontal lines.

Your Transaction History can only be viewed after logging into your PlayHugeLottos account so always remember to Log in before trying to access your information.

Where do I find my results at PlayHugeLottos?

Your results will always be found in the My Account menu. The My Account menu is featured in the top right corner of the website when you’re browsing from a laptop or PC.

On a mobile device, you will find the results in the main menu. The main menu is in the top left, indicated by three horizontal lines.

Your results can only be viewed after logging into your PlayHugeLottos account so always remember to Log in before trying to access your information.

Where do I find my PlayHugeLottos profile?

Your profile will always be found in the My Account menu. The My Account menu is featured in the top right corner of the website when you’re browsing From a laptop or PC.

On a mobile device, you will find your profile in the main menu. The main menu is in the top left, indicated by three horizontal lines.

Once you navigate to My Account select My Profile to view all your personal information. Always keep in mind that this information can only be viewed after logging into your PlayHugeLottos account so always remember to Log in before trying to access your information.

Where do I find the logout option?

The Log out option can always be found in the My Account menu. The My Account menu is featured in the top right corner of the website when you’re browsing from a laptop or pc.

On a mobile device, you will find the Log out option in the main menu. The main menu is in the top left, indicated by three horizontal lines.

Technical Issues

Why is my PlayHugeLottos account suspended?

There may be a few reasons for the suspension of your account but it is often due to a discrepancy between the details you registered with and details relevant to the usage of your account. To protect our clients and our players, such accounts are automatically suspended to prevent fraudulent activity.

Please email us at support@playhugelottos.com to resolve this.
Why am I not receiving emails from PlayHugeLottos?

Make sure our emails aren’t being filtered as spam by marking them as safe. Now, whenever we send you an email, it will be delivered directly to your inbox.

Make sure you are subscribed by visiting My Account > My Profile and making the necessary changes to your Notification settings if you have not already done so.

My deposit bonus or cashback is not reflecting in my PlayHugeLottos account, how do I fix it?

Many of our promotions are uniquely tailored for you so they each have individual qualifying criteria and validity period.

Your deposit bonus or cashback not reflecting in your account could be due to multiple reasons but the following two are the most common:

  1. The promotion period in which your offer was valid for has lapsed and the offer has expired. We recommend that you double-check the specific promotion you claimed to check the qualifying dates.
  2. The deposit bonus or cashback offer you claimed was a staggered offer so your bonus will not be credited immediately after claiming. Your account will likely only be credited on a specific date once the promotion period has ended. If this is the case then the date that your account will be credited will be stipulated in your promotional email.

If you have any further questions about a specific promotion, please contact us by using the ‘LIVE HELP’ feature on our website.

General Questions

Is PlayHugeLottos a scam?

PlayHugeLottos is not a scam. PlayHugeLottos was first launched in 1998 and for more than two decades we have been changing lives and turning ordinary players into overnight millionaires.

We were one of the very first online lottery providers to exist and today we operate globally and offer players the chance to change their life in an instant.

To learn more about our business, our licence information is displayed in the footer of our website and all our emails.

How much has PlayHugeLottos paid out in winnings?

Since 1998, more than 60 000 winners have claimed prizes on PlayHugeLottos and over US $6 million USD has been paid out so far.

Where are your offices?

We are a UK-based company and our contact centre is currently located in London.

Why are the results still pending on your website?

Once the winning numbers are finalised and published by the lottery organiser, our website is updated with the latest information and every player who has entered that specific lottery receives their results email. Players can look forward to receiving their results email within 24 hours of the draw taking place but this is not always the case.

From time to time, organisers face delays due to unexpected circumstances and as a result we then experience a delay too. When this occurs, our website will read “PENDING” but once the official results are in it is then updated for all to see.

Depending on the specific lottery you have entered, the results might be pending for longer durations. For example, the draw results for German Lotto 6aus49 often takes up to 48 hours to be finalised while other games are updated within 24 hours of their draw.

We understand just how excited you are to see those winning numbers and we thank all our players for their patience. If you are experiencing any extreme delays in receiving your emails or you notice any discrepancies, please contact us via the “LIVE HELP” feature on our website as soon as you can.

When will I receive a scanned ticket?

At PlayHugeLottos we do not provide scanned lottery tickets as all your entries and full transaction history can be accessed via your PlayHugeLottos account.

After you purchase any lottery entry at PlayHugeLottos you will also receive an email with an extensive breakdown of every purchase.

We want to provide you with an effortlessly smooth playing experience so we do not provide scanned entries for a number of reasons:

  1. A scanned lottery ticket is not required in order to claim your winnings and therefore does not affect your ability to play or to win.
  2. All your purchases can be found in one central place like your PlayHugeLottos account. This way you can always rest assured that you know exactly where all your entries are and it prevents you from misplacing or losing your winning ticket.
  3. Each purchase you make at PlayHugeLottos generates a unique ID which is associated with your PlayHugeLottos account. If any one of your entries matches the winning numbers, our system associates those winning numbers with the unique ID and winnings are automatically paid into the account associated with that unique ID.
Do I need to travel to the USA to claim my prize?

You do not. We allow our players to play from anywhere in the world and we allow them to win from anywhere in the world too.

The entire claims process can be executed online by logging into your PlayHugeLottos account and withdrawing your balance. Once you request a withdrawal, sit back and watch as we take care of the rest.

Do I need to live in the USA to play the US Powerball lottery?

You do not. We bring international lotteries to wherever our players are. We won’t let distance stand in the way of you becoming a multimillionaire.</p

To enter any of our international games all you will need is a registered and verified PlayHugeLottos account. Once your account has been verified you can play to your heart’s content.

As every number sequence has an equal chance of winning, our players stand an equal chance of winning if they play with us or if they visit the USA to purchase a physical entry.

Save yourself the time, effort and expense, play huge lottos from the comfort of your home instead.

What is the annuity payment option?

Annuity payments is a concept related to American lotteries in which the advertised sum is paid out over a period of 30 years. The initial payment is the smallest and is made immediately, while the final payment is the greatest. The majority of winners choose the cash payout option, which is a smaller amount paid out in a lump sum.

Is PlayHugeLottos legal in India?

Players from every corner of the globe can indulge in the PlayHugeLottos experience. An extensive and complete list of eligible countries is listed on our registration page. If you have successfully registered a PlayHugeLottos account then you can rest assured that you can play and win with us.